Econtrac Support Maintenance System
Malaysia Fully Integrated Maintenance and Support Service Cloud Application
Customer Support Software
We’ve What Econtrac Support Maintenance System Require
Customers
Number of valid, expired, cancel, pending contract and Instant Search Customer
Team Member
Configure support team member with permission and role
Service Contract
Number of Valid and Value Contract, Monthly Bar and Pie Chart, Filters Contracts
Email Marketing
Notifying customers for monthly expiring contract and subscription in a click of mouse
Training
Monitoring and Assigning training sessions, number of trainees and appointment fixing
Ticketing
Submit and monitoring Service Tickets by hours and Customer Rating
Subscription
Subscription or Warranty is much easier with Statistic, Graph and Filters
Scheduling
Whether to schedule training, site visits or product demo with monthly calendar view
Analysis
Statistic, Pie and Bar Chart as well as filtering to have a different dimension of analysis
UBS Software and MS Excel Integration
- Import Customers
- Import Subscription
- Import Service Contract
- Import Training
We Make it Easy to Connect With Users On Every Platform
Anywhere, Anytime on Any Device using our mobile-friendly Service Contract web application.
Your Data is Auto-Backup and Protected
Your data and records are all saved and backup in a secured cloud environment. User login comes with OTP
User’s Access is Better Control
Easier to collaborate users from different locations and levels using same database and platform. All inputs and reports are instantly accessible according to permission setting.
